Terms & Conditions

If you want to use our website to buy products or services from us you can only do so in accordance with these terms and conditions. Please read these terms and conditions carefully before using this website and/or ordering products from this website.

The Returns and Cancellations and Delivery & Returns sections also form part of these terms and conditions (together referred to as "Terms") and should also be read.

Who we Are

This is the website of The Vitiligo Society (Company Number 3542195 and a Registered Charity No. 1069607) whose registered address is at 24 Greencoat Place, London, SW1P 1RD. For further information about us see the About Us section of the website. For the purposes of these Terms, "we" or "us" or "our" refer to The Vitiligo Society and "you" or "your" refer to the user of this website and/or the customer purchasing products or services from this website.


We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in England and Wales. We use, store and process all information in accordance with our Privacy Policy

By using our website you consent to such use, storage and processing. Please read our Privacy Policy.

Price and Payment

Prices of products listed on our website are inclusive of any VAT which may be payable by you. All prices displayed on the website are quoted in UK Pounds Sterling. Delivery charges are quoted separately and the amount of delivery charge payable will be shown as part of the order form before you complete your order. Delivery charges are available in the Delivery section. If the products are to be delivered outside the UK, you will become responsible for any applicable customs duties or taxes in that country.

We reserve the right to change prices listed without giving prior notice.

The price you pay is the price displayed on this website at the time we receive your order except in instances in which an error has occurred in displaying the price. Whilst we make every effort to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.

We accept credit and debit cards or PayPal payments for orders via this website. We do not hold your credit or debit card details within our system. You will be transferred to a secure payment site to complete your payment.

We will charge your account for payment at the time that the order is placed and will send you an acknowledgement via email confirming that we have received your payment.

Delivery and Availability

Ordering Products and Services

Please see the Delivery & Returns sections for information on delivery.

All orders that you place on this website will be subject to acceptance in accordance with these terms.

All orders for products and services are subject to availability and we reserve the right to refuse to supply to any individual or company.

We do not sell products or services to anyone under the age of 18 years.

Your submission of an order represents an offer to purchase the products indicated by you, and is not binding on us until we have accepted your order. This means that if a product is shown on the website but becomes unavailable, is incorrectly priced, incorrectly described or if we are unable to arrange delivery to your country or region, we will have no legal obligation to sell you that product.

Shortly after we receive your order, we will send you an acknowledgement via email. This email is issued automatically and does not mean that your order has been accepted.

Acceptance of your order and completion of the contract between you and us will occur at the point at which we dispatch the product to you. Any products on the same order which we have not dispatched to you do not form part of that contract.

If we cannot accept your order for any reason, we will contact you to explain why, and we will re-credit your credit or debit card with the full amount of any sums debited in respect of any part of the order we have not accepted.

We do not file details of your order for you to subsequently access direct from this website, and so please print out these Terms and the order acknowledgement for your own records.


All sizes and dimensions of products as indicated on this website are approximate but we make every effort to make sure they are as accurate as possible.

We have made every effort to display as accurately as possible the colours of the images that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

Delivery and Availability

We make every effort to deliver products within the estimated timescales, however delays are occasionally inevitable. If you do not receive your goods within the time quoted, please contact customer services team on 0800 018 2631. If we are unable to fulfil your order for any reason we will notify you of the reason within 5 days and give you the option to cancel your order for a full refund.  The Vitiligo Society will have no other liability to you in the event of delay in delivery.

All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. You will be responsible for the products as soon as they are delivered.

If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products for up to 30 days.

You will become the owner of the products you have ordered when the products have been delivered to you and you have paid in full (whichever is the later).

Cancellations and Returns

Orders may be cancelled and products returned in accordance with our Returns and Cancellations Promise.

Law, Courts and Language

These Terms, use of this website and the supply of products by us are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation to these Terms, use of this website or in relation to the supply of any products by us the English courts will have jurisdiction over the dispute. These Terms and this website are provided in the English language only.

These Terms do not affect your statutory rights as a consumer.

If you have any questions relating to these Terms, please e-mail us direct at This email address is being protected from spambots. You need JavaScript enabled to view it. or call our Customer Services team on 0800 018 2631.